Notice: Due to the impact of COVID-19, there may be a slight delay in your shipment. If you have any questions regarding your order, please contact our customer service via email at support@kates-room.com.

Please note that we require 3-5 working days on average to fulfil your order before dispatching.

The shipping usually takes between 45-60 Days. Factors such as delayed logistics and customs clearings may have an impact on the delivery time during the covid-19 situation.

Rest-assured we are doing everything in our power to get your order to you as soon as possible!

Due to the nature of the shipping business, delays are often inevitable, all our shipping times are therefore guidelines only and specific delivery dates are not guaranteed.

If you have previously experienced lost or stolen packages where you reside, we encourage you to instead have your package delivered to a work address to ensure that you receive it safe and sound.

SHIPMENT PROTECTION 

If you don’t receive your purchase within the estimated delivery time, a maximum of 90 days, Kate's Room will offer you a complete refund. However, do keep in mind that this does not cover you if the reason for the delay is not cause by the platform or/and if it’s your responsibility. It also won’t cover you if it is the reason is beyond the seller or buyer jurisdiction, such as being rejected by the customer or natural disasters. Furthermore, Kate's Room reserves the right to ask for a few more days if there are any exceptional circumstances.

TRACKING YOUR ORDER

You will receive a confirmation email once your order has been processed to the e-mail address provided at the time of checkout, which can take up to 48 hours. You will receive a second email once your order has been shipped, which will include your tracking number and a link to follow the journey of your package. If there is a problem with your tracking number or package delivery, please contact the courier directly prior to contacting us. Please allow 1 - 3 working days for the tracking information to show. In some rare cases, the tracking information may not update but you will still receive your order. Please contact us after the estimated delivery time.

WRONG ADDRESS DISCLAIMER

It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We do our best to speed up processing and shipping times, hence there is a small window to cancel/change your order or to change the address of your order. If you decide to cancel your order or change your shipping address, please write to us at support@kates-room.com, as soon as you place your order. We will do our best to make the change, however we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to do so.

Please note that your parcel will be returned to us if the shipping address is incorrect. In this case, we have to wait for your parcel to be returned to us and then we can either re-ship the parcel to your correct address ( additional shipping charges apply ) or provide you with a refund or store credit in line with our Return Policy.

RETURNS

By placing an order at Kate's Room, you are responsible for the cost of return shipping back to Kate's Room. Please refer to our Return Policy for further information on how to make a return.