What are your shipping rates?
We offer a $4.95 flat rate shipping. And also offer FREE shipping on orders over $50, Any size orders, Anywhere in the world.
How long will it take to get my order?
Preparing Time: We will send the items within 3-5 business days once the system confirms the buyer's payment.
In general, the estimated delivery time will be 1 - 3 weeks, in some cases, maybe delayed by inspection or bad weather or holiday seasons.
Please note: Orders are not shipped or delivered on weekends or holidays.
If your order hasn’t arrived in the estimated delivery times, please contact our support team at firstname.lastname@example.org
If your order hasn't arrived within 60 days of the date of the original purchase, contact our support team for a full refund on your purchase.
(This policy excludes errors made by customers when providing shipping details on their order(s) or missed parcel deliveries).
How can I track my order?
Kate's Room will email you the tracking number when your items have been shipped. If you didn't get the email, please check your junk mail or contact us at email@example.com
You can track your order by using your tracking number through the website http://www.17track.net/en
Why was I charged $X.XX AND $XX.XX appears in PAYPAL or on my invoice?
This is due to the website charging in USD. PLEASE NOTE: While the prices may display in your local currency you will be charged in USD.
Do you deliver products internationally?
Kate's Room successfully ships A LOT of apparel worldwide each day. We have many happy customers in every corner around the world!
Occasionally, we may have to cancel an order we are unable to send out due to prohibitive shipping to some areas of the world, but we always try to ensure our apparel is available to everyone.
I've placed an order with multiple items recently, can I combine them into one package?
Since we have 4 different warehouses, we don't have all our products in one place, so when you order multiple items at a time, each item will be shipped separately. So you'll probably receive one item before the next. Don't panic if you don't receive all of your items at once… Rest assured, they will get to you.
I've put a wrong shipping address and/or picked a wrong size/variant! Can I change it?
If this happens to you, email us as soon as possible, we MIGHT be able to take care of it. However, we can't promise anything as all our items are usually processed immediately after you order and ship out the same day or a few days after. If your order has already entered the shipping process, we won't be able to stop it. Contact us anyway, we still care, and we'll try to make it right for you. We know how frustrating it can be to pay for something you can't use.
How secure is my personal information?
Kate's Room adheres to the highest industry standards to protect your personal information.
Your credit card information and personal details are encrypted during transmission using SSL (Secure Sockets Layer technology), which is widely used on the internet for processing payments.
Your credit card information is only used to complete the requested transaction and is not subsequently stored.